Help & Information

Frequently Asked
Questions

Find answers to the most common questions about your stay at The Indus Valley, Leh.

Check-in / Check-out
2 Questions
Standard check-in time is at 12 PM and check-out at 10 AM.
We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability.
Room Services
8 Questions
Yes, please dial "9" for assistance.
Yes, housekeeping services are available throughout the day.
Stay connected with 70MB bandwidth internet service throughout guestrooms and public areas.
Yes, we offer luggage storage free of charge. The Indus Valley reserves the right to deny storage of over-sized and suspicious items.
Yes, we are equipped with two guest elevators.
Unfortunately, we are unable to accommodate pets in our rooms or any of our common areas.
Yes, parking is subject to availability. Registered hotel guests are entitled to one (1) complimentary parking slot per room.
Yes, our Classic room category is suitable for senior citizens and persons with disabilities.
Policies
3 Questions
Additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage — including cleaning, repair, or replacement charges. The exact cost is determined on a case-by-case basis by the Manager in charge.
The Premiere room, Royal Family Suite, The Indus Valley Suite and Grande Suite have a balcony where you may smoke. Usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited inside all guest rooms and public areas. A fee of Rs 10,000.00 will be charged if a smoking incident occurs in your room.
All rooms are strictly non-smoking. A fee of Rs 10,000.00 will be charged for any smoking incident. Balconies in the Premiere room, Royal Family Suite, The Indus Valley Suite and Grande Suite may be used for smoking.
Transportation & Booking
2 Questions
Yes, airport transfer to or from Kushok Bakula Rimpochee Airport is available. Charges apply.
Yes, but cancellations made less than fourteen (14) days prior to arrival are subject to a 100% charge. Please read our Terms & Conditions for full details.
Payment
2 Questions
We accept cash and all major credit cards as payment.
Yes, we honor all major credit cards (Visa, MasterCard, Amex).
Meals & Dining
3 Questions
Yes, we do have breakfast included in our offerings.
Please contact our dining department at +91-8899347499 or email dining@theindusvalleyleh.com.
Yes, in-room dining is available. Please dial "9" for assistance.
Room Features & Amenities
9 Questions
Yes, kids under 7 years old stay free of charge. The number of kids may vary depending on the room type.
Yes, subject to room availability, applicable charges, and rate difference at the time of check-in.
Outside guests are not allowed to visit the room.
Yes, a wall-mounted cooling/heating control panel is provided in your room.
Your rooms are provided with towels, hair dryer, and toiletries.
The electricity is at 220 volts / 60 hertz.
Extra bed set up can be arranged for additional guests upon request. Charges apply.
Iron and ironing board are available in selected rooms.
Yes, all rooms have a safe. We strongly recommend that all valuables be kept in your safe during your stay. The management shall not be held liable for any loss within the hotel.
Security & Safety
1 Question
We maintain strict security at the hotel on a 24-hour basis.
Events & Special Services
5 Questions
Please email events@theindusvalleyleh.com. A dedicated event executive will respond within 24 business hours.
Guests may shoot non-commercial photography or video for personal use on the property, but must respect the privacy of other guests. The use of drones is not allowed.
Yes. For banquet space bookings or catering enquiries, email events@theindusvalleyleh.com and a dedicated sales manager will get back to you.
Yes. Please dial "9" for an ocular visit to our Ballroom. Arrangements for event venues can also be made in advance via events@theindusvalleyleh.com.
For corporate, group, and event enquiries, please email events@theindusvalleyleh.com.
Location
1 Question
Yes, the hotel is conveniently located within walking distance of most major banks.
Need More Help?
Still Have a Question?
Our team is happy to help. Reach out to us anytime and we'll get back to you promptly.
Contact Us